Shipping & Returns
Shipping
Please allow additional time for your order to be fulfilled during the holidays.
Once you place your order on grillpartybbq.com, you will receive an email confirmation. To cancel the order, please call us immediately at (609) 240 – 7117. Once you have received a tracking number, your order will no longer be eligible for changing items or cancellation.
During the holiday rush, please allow additional time for your order to be shipped. During non-holiday times, you can expect your order to be fulfilled in 1-3 business days for your order to be shipped. Once it has been shipped you will receive a confirmation email or text with the tracking number.
Grill Party BBQ cannot be held liable for confirmed deliveries that are not received. If your order has been confirmed as delivered via the tracking system provided, we recommend that you first call your local post office (USPS) or UPS to inquire further.
Return Policy
Please note: we can not accept returns or exchanges on grocery products. If we make an error, we will automatically replace items. However, if a customer ordered and received what they ordered, it can not be exchanged or returned.
Money Back Gaurantee
We’re confident you’ll love your Grill Party BBQ seasonings. If the product arrives damaged, expired, or unusable all you have to do is notify our team, telling us what happened, and we’ll get you a refund right there on the spot – no return necessary.
If you don’t like the flavor, we just ask that you try it out for at least two weeks to give it a fair shot.
Our Money Back Guarantee is valid for the first-time purchase of a flavor, and redeemable up to 30 days after the purchase date. Multiple bottles, apparel, and accessories do not fall under this guarantee, however, they may be applicable for return. Cooking supplies, cookbooks, knowledge purchases, digital products, and meal nutrition plans are not eligible for return or refund. For more information please contact our Customer Service department or read our Refunds & FAQs page.